FAQ
Understanding Our Cleaning Services
Frequently asked questions
Pricing & Packages
Payment Methods We Accept
At Johnson's Home Cleaning, we offer a variety of packages tailored to fit your needs and budget. Whether you need a one-time deep clean or regular maintenance, we have a solution for you. We accept credit cards, PayPal, Zelle, CashApp, and cash to make payments easy and convenient.
Cancellation & Rescheduling Policy
We understand that things come up. If you need to cancel or reschedule your cleaning appointment, please provide at least 24 hours’ notice.
Cancellations or rescheduling requests made with less than 24 hours’ notice may require a deposit before booking a future appointment.
If we arrive for a scheduled cleaning and are unable to access the home, the appointment may be treated as a same-day cancellation.
To cancel or reschedule, please call or text as soon as possible.
Our Satisfaction Promise
Your satisfaction matters. Every cleaning is based on an agreed checklist so you know what to expect before the service begins.
If something from the agreed checklist was missed, please contact us within 24 hours of your cleaning. We will return to correct reasonable missed areas from the original service.
Please note: Johnson’s Home Cleaning does not offer refunds. Our promise is to make it right by addressing missed checklist items in a timely and professional way.